Estate Manager Needed in Woodside – FILLED

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Aunt Ann’s In-House Staffing’s Client
Location: Woodside CA
Job Type: Full Time
Category: Estate Staff
Position: Estate Manager Needed in Woodside
Schedule: 5 days per week (including weekdays and weekends) working 8-10+ hour shifts.
Salary Amount or Range: $190-$225K, D.O.E. Full benefits package available and discretionary bonus eligible.
Children:
Pets:
Bay Area Region: Mid Peninsula

Description

A semi-formal, family comprised of a young couple is seeking a professional, experienced, and detail-oriented full-time Estate Manager to assess needed services and determine proper staffing for the growing family. The Estate Manager’s role is to develop a service orientated team across a developing property portfolio (one in San Francisco, one in Woodside, and one TBD), and implement estate-wide service systems, including and not limited to household manuals, how-to sheets, and procedures.

The ideal candidate will have a strong background in private service and household/estate management, administration, planning, and hospitality. They will oversee all maintenance and operations across multiple residences, as well as seamlessly manage domestic staff across all properties. This position is for a smart, hardworking, and flexible candidate who can clearly and effectively communicate in a respectful and expanding working environment.

Goals in succeeding in this role, include providing the couple with more time together, offering well-researched options for their projects, and being the go-to person for estate operations.

The schedule for this position is approximately 5 days per week (including weekdays and weekends) working 8-10+ hour shifts.

Experience Requirements

• Minimum of 5-7 years related experience providing personal service to a private family in a similar role/capacity with verifiable references

Educational Requirements

• 4-year degree from an accredited college or university preferred
• Fluency in English

Qualifications

• Extreme flexibility with scheduling
• “Hands-on” through the assessment, documentation, and establishment of service standards
• Proactive and motivated with a “can do” attitude
• Provide outstanding personal service to the family and their guests
• Experience and comfortable working collaboratively in staffed residences
• Source, hire, train, and establish esprit de corps among domestic staff and legacy service suppliers
• Experience in vendor management and contract negation
• Prioritize and meet deadlines working under pressure
• Travel domestically to other residence(s)
• Valid driver’s license; confident driver with zero points

Responsibilities

• Provide outstanding personal service to the family and their guests
• Represent the principal employers with outstanding integrity, graciousness, and fairness
• Develop, implement, and account for ongoing property expense budgets, including estimates for capital improvement projects
• Assess current procedures, identify efficiency improvements, and create systems and processes striking a balance between best practices and customized to the couple or property
• Implement procedures to ensure all household systems (IT, AV, HVAC, security, radiant floor heat, etc.) are in optimal working order at all times
• Develop and document weekend and seasonal opening and closing procedures for each residence
• Assess supplies, equipment, and tools to create operational inventories specific to each property
• Determine scheduling for service #-days-a-week and coordinate the movement of staff, vendors, and service providers
• Source, hire, train, and establish esprit de corps among domestic staff and legacy service suppliers for seamless and discreet service
• Monitor service contracts, review invoices, and streamline payment process
• Utilize industry best practices in regard to communications, scheduling, preventive maintenance, HR/Payroll, insurance, risk management, event planning, expenses, and technology.
• Liaise with family office and/or business office
• Establish and maintain COVID-19 cleaning and sanitation procedures

Skills

• Excellent communication skills, both written and verbal
• Strong organizational skills including attention to detail

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